FAQ

Frequently Asked Questions


If you have any questions, please see if it has already been answered here. If not, then feel free to contact us.

What are the shipping options?

We offer free shipping for the entire United States and other countries we currently ship to.

Which payment options do you accept?

We are currently accepting PayPal and debit/credit cards. More payment options will become available in the future.

IMPORTANT: Your PayPal or bank receipt/statement will show TORATTO ([email protected]) as the Merchant.

What are the taxes, duties, etc. that I have to pay?

All the taxes and duties are solely the customer’s responsibility. Taxes can vary greatly depending where you’re located.

When will I receive my order?

Please see our Shipping Policy.

What do I do if I didn’t receive my order?

Please see our Refund Policy and our Shipping Policy.

What do I do if I received a defective order?

Please see our Refund Policy and our Shipping Policy.

How do I make changes to an order I’ve already placed?

It’s generally not possible once the order has been placed. However, you can always contact us and ask. The sooner the better. Make sure to include your order/invoice number.

How can I register an account?

You will have the option to create an account at checkout when you make a purchase. This solution has dramatically reduced the amount of empty (and bot) accounts while having only real customer accounts.

Where are you located?

2093 PHILADELPHIA PIKE #1980
CLAYMONT, DE 19703
UNITED STATES

How do I make sure I order the right size?

If the product is size-specific, then it’s your responsibility to take the necessary measurements and verify them before making a purchase. We will ship your purchased item(s) based on your choice.

How do I contact your company if my question isn’t answered here?

The easiest way to contact us is by our Contact Us page.